crestvault Return & Refund Policy

Last Updated: July 16, 2026

---

Overview

At crestvault, we believe every customer deserves to feel confident about what they buy. We take pride in the freshness of our grocery offerings and the craftsmanship of our kitchenware, and we want you to be fully pleased with every order. Should something fall short of your expectations, our team is committed to guiding you through a straightforward, honest, and equitable return and refund experience.

---

Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition—complete with all original tags and undamaged original packaging.
• Perishable Items: For reasons of food safety, quality assurance, and public health requirements, perishable goods (such as fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products) cannot be sent back to us physically. That said, if a perishable item reaches you damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement—just provide clear photographic evidence within 48 hours of delivery.

---

Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Merchandise marked "Final Sale" at the time of checkout;
• Goods that have been opened, used, or partially consumed (except where defective or spoiled on arrival);
• Digital download codes, e-gift cards, and physical gift cards;
• Products harmed by improper storage, mishandling, or disregard of care instructions on the part of the customer;
• Return requests submitted beyond the 30-day window without prior written approval from crestvault.

---

Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

---

How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@crestvault.rest including your Order Number, the specific item(s) you want to return, and the reason for the return. If an item arrived damaged or spoiled, please attach clear photographs of the problem and its packaging.
2. Receive RMA & Instructions: Our team will review your submission and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Carefully place the item(s) in protective packaging. Mark your RMA number legibly on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Hand the package to a carrier using a trackable shipping service, addressed to the return address included in your RMA email.

Note: Packages arriving without a valid, pre-approved RMA number may face significant processing delays or be rejected upon receipt.

---

Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, our team will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days before the refunded amount appears on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable, except where the return results from a crestvault error (for example, a damaged item or an incorrect item shipped).

---

Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or containing spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photographs of the affected items and the shipping package. We will promptly arrange a full refund or a free replacement at no additional expense to you.

---

Contact Us & Merchant Details

Should you have questions about a return, the status of your refund, or how our return process works, our support team is ready to assist you directly:

• Official Business Name: crestvault
• Customer Support Email: support@crestvault.rest
• Customer Support Phone: 19378130452
• Physical Business & Return Address: 700 18TH AVE, MIDDLETOWN, OH 45044, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST